Refund Policy

Refund Policy — Whitmore Titanium

At Whitmore Titanium, we want every customer to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read the information below before requesting a return.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a refund, returned products must:

  • Be unused and in their original condition
  • Be returned with the original packaging
  • Include proof of purchase

Products that do not meet these requirements may not be eligible for a full refund.

Requesting a Return

Before sending any item back, you must contact our customer support team at info@whitmoretitanium.com.

Please include:

  • Your order number
  • The reason for your return
  • Photos of the item if it arrived damaged, defective or incorrect

After your request has been reviewed, we will provide the return instructions and the return address. Returns sent without prior approval cannot be processed.

Return Shipping

Approved returns are processed through our international fulfilment centre located in China.

Unless the return is the result of a mistake on our side (such as a damaged, faulty or incorrect product), customers are responsible for arranging and paying for return shipping. Return shipping costs typically range between £20 and £35, depending on the carrier you choose, the size of the item and your location.

For your protection, we strongly recommend using a shipping service with tracking, as we cannot accept responsibility for parcels lost in transit.

Damaged, Faulty or Incorrect Orders

Please inspect your order upon delivery. If you receive an item that is damaged, defective or different from what you ordered, notify us as soon as possible at info@whitmoretitanium.com. We will review the issue and arrange an appropriate solution at no cost to you, including return shipping.

Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds are credited to your original payment method within 14 days of us receiving the returned item. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

If your refund has not been received after this period, please contact your payment provider first. If the issue remains unresolved, email us at info@whitmoretitanium.com.

Order Cancellations

Orders may be cancelled free of charge before they enter our fulfilment process. As orders are usually processed within 12–24 hours, please contact us as soon as possible at info@whitmoretitanium.com with your order number.

Once an order has been dispatched, cancellation is no longer possible. You may still return the item under the return policy above.

Company Details

Scaling Co. (Vennootschap Onder Firma), trading as Whitmore Titanium
Echternachstraat 19, 5087 BC Diessen, Netherlands
KvK: 42053456
Email: info@whitmoretitanium.com